Terms of Service
Last updated: May 2026
The agreement between you and Adacares when you browse adacares.com, place an order, or use one of our wearable wellness devices. By using our website, buying a product, or reaching out to our customer care team, you agree to the terms below. If anything here doesn't sit right with you, please stop using the site and write to us at info@adacares.com — we are happy to assist.
01. Who can use the site
When you use adacares.com you confirm that you've reached the age of majority where you live. Younger shoppers are welcome, but only with a parent or guardian who agrees to these terms on your behalf. Please give us accurate details at checkout and during any conversations with our team. False or misleading information may lead to a cancelled order or a suspended account.
02. What we sell
Adacares makes wearable wellness and massage devices designed to help you relax, move easier, and recover better. Our products are intended for personal wellness only and are not medical devices unless a product page tells you otherwise. Nothing on this website is medical advice, a diagnosis, or a promise of a particular outcome. Everyone's body is different, so individual results will vary.
03. Health and safety
Please check in with a qualified healthcare professional before using a wearable wellness product if any of the following apply to you:
- You're pregnant or breastfeeding.
- You have an implanted medical device such as a pacemaker or insulin pump.
- You live with a cardiovascular, circulatory, or heart condition.
- You have sensitive skin, open wounds, or recent injuries.
- You have any other diagnosed condition that could be affected by heat, vibration, or compression.
We can't accept responsibility for injury, irritation, burns, allergic reactions, or other complications that come from improper use, overuse, ignoring the instructions, modifying the product, or using it against medical advice.
04. Pricing, currency and taxes
Every price on the site is shown in U.S. dollars (USD). Any applicable state and local sales tax is calculated automatically at checkout based on your shipping address. Prices, discounts, shipping rates, promotions, and stock can change without notice. If a pricing error affects your order, we'll get in touch before we process it.
05. Placing an order
Submitting an order is an offer to buy, not a binding contract. We may decline, limit, or cancel any order — for example because of suspected fraud, stock limits, a failed payment authorisation, a pricing error, shipping restrictions, or duplicate orders. Order confirmation emails let you know we received your order, but acceptance only happens once it's dispatched. If we cancel after taking payment, you'll see a full refund within 5 to 10 business days.
06. Cancelling an order
Need to cancel? Email info@adacares.com with your order number within 24 hours of placing it and we'll do our best to catch it before it ships. Once a parcel leaves our warehouse it can't be cancelled.
07. How payment works
Payments are handled by trusted partners including Shopify Payments, Shop Pay, PayPal, Apple Pay, and Google Pay. We don't store full card numbers on our servers. Payment data is encrypted and processed by PCI-DSS compliant providers.
08. Shipping and delivery
We currently ship within the United States only. Every order ships free with no minimum spend. Orders placed before 5:00 PM ET on a business day are processed the same day; allow 1–2 business days for processing and 5–10 business days in transit, for a total of roughly 6 to 12 business days. We ship with USPS, UPS, FedEx, and DHL. Once a parcel is handed to the carrier and a tracking number is issued, the risk of loss or damage transfers to you.
09. Returns and refunds
Our full return policy lives at our Refund Policy and is part of these terms. The short version: you have 30 days from delivery to request a return. To qualify, the product must be in original, unused, unworn condition with all original packaging, accessories, and documentation. Approved refunds are processed within 5–7 business days of us receiving and inspecting the return.
10. Defective or incorrect items
If your order arrives damaged, defective, or just plain wrong, email info@adacares.com within 7 days of delivery with your order number and a couple of photos. We'll sort it out with a replacement, store credit, or a full refund — at no cost to you.
11. Privacy
Your privacy matters. How we collect, use, and protect your information is laid out in our Privacy Policy. We follow applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA).
12. What you can't do on the site
Please don't use adacares.com to break the law, upload malware, access our systems without authorisation, copy or commercially exploit our content without permission, run bots or scrapers, engage in fraud, or impersonate others. We can suspend or permanently revoke your access if any of the above happens.
13. No warranty
Our products and services are provided "as is" and "as available" without warranties of any kind to the maximum extent allowed by U.S. law. None of this affects the rights you already have under U.S. federal and state consumer protection legislation.
14. Intellectual property
Our branding, logos, product photography, page layouts, videos, copy, and marketing materials belong to Adacares and are protected by U.S. and international intellectual property law. None of it can be copied, republished, edited, or sold without written permission from us.
15. Reviews and content you share
When you send in a review, testimonial, photo, video, or social tag mentioning Adacares, you give us a royalty-free, worldwide, non-exclusive, and irrevocable licence to use, display, edit, reproduce, and publish that content for marketing across any channel.
16. Third-party links and services
You'll come across links to other platforms — payment processors, analytics tools, ad networks, and social media. We don't control what happens on the other side. Click through at your own discretion and read their terms before you do.
17. Limitation of liability
To the maximum extent allowed by U.S. law, Adacares won't be liable for indirect, incidental, special, or consequential damages; lost profits, revenue, or data; injuries from misuse; shipping delays; or site downtime. Our total liability to any one customer will never be more than what they paid for the product or service the claim is about.
18. Indemnification
You agree to indemnify and hold harmless Adacares from any claims, damages, losses, expenses, or legal fees that come from misusing our products or website, breaking these terms or applicable law, infringing on someone else's rights, or giving us inaccurate information.
19. Governing law and disputes
These terms are governed by the laws of the State of North Carolina and the federal laws of the United States that apply there. Before anything formal, please write to us at info@adacares.com — we'd much rather sort things out directly and in good faith.
20. Changes to these terms
We may update these terms from time to time. New versions take effect the moment they're published on adacares.com, and the "Last updated" date at the top will tell you when the most recent change happened.
21. Severability
If any part of these terms turns out to be unlawful, void, or unenforceable, that part is treated as removed and the rest stays fully in effect.
22. The whole agreement
These terms, together with our Privacy Policy and Refund Policy, make up the entire agreement between you and Adacares about your use of the website and our services.
23. Get in touch
Adacares
101 Mountainview Ave, New York, NY 10314
Email: info@adacares.com
Phone: +1 (518) 777-2960
Hours (EST): Mon–Fri 9am–6pm · Sat 10am–4pm · Sun closed
We aim to reply to every message within 24 hours during business hours.