Privacy policy

Last updated: June 2026

This Privacy Policy explains how Adacares Inc. ("Adacares," "we," "us," or "our") collects, uses, protects, and shares your personal data when you browse, shop, or otherwise interact with adacares.com (the "Site") and any related services we offer (together, the "Services"). In this policy, "you" means anyone whose personal data we hold, whether you are a customer, a visitor, or someone who has contacted our team.

By using our Services, you agree to the data protection practices described below. If any part of this policy does not sit right with you, please discontinue use of the Site and contact us using the details at the end of this page. Please read this Privacy Policy carefully so you understand how we handle your personal data.

Data Controller

The data controller responsible for your personal data under this Privacy Policy is Adacares Inc. ("the Data Controller"). The Data Controller determines the purposes and means of processing personal data collected through this Site and is accountable for that processing under applicable U.S. federal and state privacy and data protection laws, including the California Consumer Privacy Act (CCPA/CPRA) and other relevant U.S. state privacy laws.

You can contact the Data Controller at any time with questions, requests, or concerns about your personal data:

  • Data Controller: Adacares Inc.
  • Registered Address: 954 Lexington Ave., New York, NY 10021, United States
  • Email (Privacy / Data Protection): info@adacares.com
  • Phone: +1 (631) 490-5772

We act as the data controller for personal data collected directly through adacares.com. Where third-party service providers (such as payment processors, shipping carriers, and analytics or marketing platforms) process personal data on our behalf, they act as our data processors under written agreements that require them to safeguard your information and use it only for the purposes we specify.

Personal Data We Collect

When we use the term "personal data" (or "personal information"), we mean information that identifies or can reasonably be linked to you. It does not include information that has been anonymized or de-identified. Depending on how you interact with the Services, we may collect or process the following categories of personal data:

  • Contact details — your name, billing address, shipping address, phone number, and email address.
  • Order and financial information — items purchased, transaction details, form of payment, and payment confirmation. Full card numbers are handled by our PCI-DSS compliant payment processors and are not stored on our servers.
  • Account information — username, password, preferences, and settings (if you create an account).
  • Customer support information — anything you share when you email, call, or message us.
  • Device and usage information — browser type, IP address, time zone, cookies, and how you navigate the Site.

How We Use Your Personal Data

We use the personal data we collect to operate the store and look after our customers, specifically to:

  • Process, fulfill, and ship your orders, and handle returns, exchanges, or cancellations.
  • Keep you updated on your order and respond to your questions and support requests.
  • Detect, investigate, and prevent fraud, abuse, and other unsafe or illegal activity.
  • Send product updates and promotions, only where you have opted in.
  • Maintain, improve, and personalize the Site and our Services, and comply with our legal obligations.

How We Share Your Personal Data

We do not sell your personal data. We share it only with partners that help us run Adacares, and only when there is a clear reason to:

  • Service providers such as payment processors, shipping and fulfillment partners, IT, hosting, analytics, and customer support platforms.
  • Marketing partners (including Shopify) that help us reach the right people; they handle your data under their own privacy notices.
  • Parties you direct or allow us to share with, such as a courier delivering your parcel.
  • As required in connection with a business transaction (e.g. a merger or acquisition), or to comply with applicable law, respond to valid legal process, or protect our rights and the rights of others.

Data Protection and Security

We take data protection seriously and apply administrative, technical, and organizational safeguards designed to protect your personal data, including encryption in transit and access controls. However, please be aware that no security measures are completely flawless or impenetrable, and we cannot promise "perfect security." Any information you send to us may not be fully secure while in transit, so we ask that you do not use insecure channels to share sensitive or confidential details with us.

Data Retention

How long we retain your personal data depends on factors such as whether we still need it to maintain your account, deliver the Services, meet our legal and regulatory obligations, resolve disputes, or enforce our contracts and policies. Once it is no longer needed for those purposes, we delete it or irreversibly anonymize it.

Children's Data

Adacares is not intended for children. We do not knowingly collect personal data from children, and we do not sell or share personal data about anyone under 16 years of age. If you are a parent or guardian and believe your child has provided us with their personal data, please contact us using the details below and we will remove it.

Third-Party Websites and Links

Our Site may link to websites and platforms we do not operate, such as social platforms and payment providers. Those sites have their own privacy and data protection practices, and we encourage you to review them before sharing any details. A link from our Site is not an endorsement of those third parties.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights over your personal data. These rights are not absolute, and we may decline a request where permitted by law:

  • Access / Know — request the personal data we hold about you and how we use it.
  • Delete — request that we delete the personal data we hold about you.
  • Correct — request that we fix inaccurate or out-of-date personal data.
  • Portability — request a copy of your personal data, or have it sent to a third party, where the law allows.
  • Opt out of sale/sharing or targeted advertising — where applicable under your state's privacy law.
  • Withdraw consent — where we relied on your consent, you can withdraw it at any time.
  • Appeal — if we decline a request, you may ask us to reconsider.

To exercise any of these rights, email us at info@adacares.com. We may need to verify your identity before acting on a request. You may also use an authorized agent, provided we receive proof of authorization. We will not discriminate against you for exercising any of these rights and will respond within the timeframe required by applicable law. To opt out of promotional emails, use the unsubscribe link in any marketing email; you will still receive transactional messages such as order confirmations.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can resolve it. If you remain dissatisfied, you may escalate your complaint to your local data protection authority.

U.S. Customers Only

Adacares is based in the United States and only sells and ships to customers within the United States. Your personal data is stored and processed in the U.S. We do not target or knowingly collect personal data from individuals located outside the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date above.

Contact Us

If you have questions about this Privacy Policy, our data protection practices, or how we handle your personal data, please reach out:

Adacares Inc.
954 Lexington Ave., New York, NY 10021, United States
Email: info@adacares.com
Phone: +1 (631) 490-5772
Hours (EST): Mon–Fri 9:00 AM–6:00 PM · Sat 10:00 AM–4:00 PM · Sun closed

For the purposes of applicable data protection laws, Adacares Inc. is the data controller of your personal data.