Privacy Policy

This Privacy Policy describes how Adacares (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from adacares.com (the "Site"), or otherwise communicate with us about the Site (together, the "Services"). For the purposes of this policy, "you" and "your" refer to you as the user of the Services — whether you are a customer, a website visitor, or anyone else whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

Data Controller

The data controller responsible for your personal data is Adacares, a business operating at 101 Mountainview Ave, New York, NY 10314, United States. Adacares determines the purposes and means of processing your personal data and is responsible for complying with applicable data protection laws.

Personal Data We Collect

By "personal data" we mean any information that can be used to identify you, either directly or indirectly. This includes your name, email address, phone number, billing and shipping addresses, payment details, IP address, browsing behaviour, and any other data linked to your identity or your interactions with the Services.

We only collect personal data that is necessary for the purposes described in this policy. We do not collect sensitive personal data (such as health information, biometric data, or details about racial or ethnic origin) unless you voluntarily provide it to us, for example when contacting customer support.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for operational, legal, or regulatory reasons. Whenever we make changes, we will post the revised policy on the Site, update the "Last updated" date at the top of this page, and take any further steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect — and have collected over the past 12 months — personal information about you from a number of sources, set out below. The information we collect and how we use it varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce any applicable terms, and protect our rights and the rights of our users.

What Personal Information We Collect

The types of personal information we hold about you depend on how you use the Site and the Services. By "personal information" we mean any information that identifies, relates to, describes, or can reasonably be linked to you. The sections below describe the categories and the specific kinds of personal information we collect.

Information You Give Us Directly

Information you submit through the Services may include:

• Contact details, including your name, address, phone number, and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other details used to keep your account secure.
• Customer support information — anything you choose to include when you message our team or write in for help.

Some features of the Services require you to provide certain details about yourself. You can choose not to share that information, but it may prevent you from using those features.

Information We Collect About Your Usage

We may also automatically collect information about how you interact with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data can include information about how you access and use the Site and your account, your device and browser, your network connection, your IP address, and other details about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may receive information about you from third parties — including vendors and service providers who collect information on our behalf — such as:

• Companies that help us run the Site and Services, including our e-commerce platform.
• Our payment processors, which collect payment details (such as bank account or card information, and billing address) so they can process your payment, fulfil your order, and deliver the products you have requested.

When you visit our Site, open or click on emails we send you, or otherwise interact with the Services or our ads, we — or the third parties we work with — may automatically collect certain information using tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties is handled in accordance with this Privacy Policy. See also the "Third Party Websites and Links" section below.

How We Use Your Personal Information

• Providing products and services. We use your personal information to deliver the Services and fulfil our contract with you — to process payments, fulfil orders, send you notifications about your account, orders, returns, exchanges, or other transactions, and to create, manage, and maintain your account, arrange shipping, and handle returns and exchanges.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes — such as sending marketing emails, texts, or postal mail, and showing you ads for our products. This may include tailoring the Services and the advertising you see on our Site and elsewhere.
• Security and fraud prevention. We use your information to detect, investigate, and respond to possible fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your login details safe. Please don't share your password with anyone, and contact us right away if you think your account has been compromised.
• Communication and improvement. We use your information to provide customer support and improve the Services. This is in our legitimate interest in being responsive to you, providing effective service, and maintaining our relationship with our customers.

Cookies

Like most websites, we use Cookies on our Site. We use them to power and improve the Site (including remembering your actions and preferences), to run analytics, and to better understand how people use the Services. We may also let third-party service providers place Cookies on the Site to tailor the services, products, and advertising you see — both on adacares.com and on other websites.

Most browsers accept Cookies by default, but you can change your browser settings to remove or reject them. Keep in mind that blocking Cookies can affect your experience on the Site and may stop certain features from working as expected. Blocking Cookies may not completely prevent how we share information with third parties such as advertising partners.

While your browser may let you send a "do not track" signal, our Site is not currently set up to respond to those signals.

How We Disclose Personal Information

In certain circumstances we may share your personal information with third parties for contract fulfilment, legitimate business purposes, and other reasons consistent with this Privacy Policy. These can include:

• Vendors and third parties who provide services on our behalf — such as IT management, payment processing, analytics, customer support, cloud storage, fulfilment, and shipping.
• Business and marketing partners who help us deliver services or advertise to you. These partners use your information in line with their own privacy policies.
• Anyone you direct, request, or consent to share information with — for example, when we ship a product to you or when you use a social login or social widget.
• Our affiliates and other companies in our corporate group, in our legitimate interest of running the business.
• Parties involved in a business transaction such as a merger or sale, or where required to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce our terms, or protect the rights of our users and others.

Third Party Websites and Links

The Site may include links to websites or other platforms run by third parties. If you follow a link to a site we don't control, please review their privacy and security policies and terms before sharing any information. We aren't responsible for the privacy practices, security, or content of those sites. Information you post in public or semi-public spaces — including third-party social platforms — may be visible to other users without limitation. Linking to a site doesn't imply we endorse it.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has shared personal information with us, please contact us using the details below and we will delete it.

Security and Retention of Your Information

No security measure is perfect, and we cannot guarantee absolute security. Information you send to us may not be fully secure while in transit, so we recommend you do not use insecure channels to send anything sensitive or confidential.

How long we keep your personal information depends on a number of factors — including whether we still need it to maintain your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce our other policies and contracts.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline a request where the law allows us to do so.

• Right to access: request access to the personal information we hold about you, including how we use and share it.
• Right to delete: request that we delete personal information we hold about you.
• Right to correct: request that we correct any inaccurate personal information.
• Right of portability: request a copy of the personal information we hold about you, or ask us to transfer it to a third party in certain cases.
• Restriction of processing: ask us to stop or limit how we process your personal information.
• Withdrawal of consent: where we rely on your consent, you may withdraw it at any time.
• Managing communications: you can opt out of marketing emails any time using the unsubscribe link at the bottom of those emails. We may still send you account- or order-related messages.

You can exercise any of these rights by contacting us using the details below. We will not discriminate against you for doing so. We may need to verify your identity (for example, with your email or account information) before we can act on your request, and we will respond within the timeframes required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal our decision or to file a complaint with your local data protection authority — such as the U.S. Federal Trade Commission (FTC) or your state Attorney General's office.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in — both by our own staff and by our service providers and partners based in other countries.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or you'd like to exercise any of the rights available to you, please get in touch.