Refund Policy

We offer a 30-day return window from the date you receive your Adacares order. If you are not completely satisfied, you may request a return within this period — no questions asked, and no restocking fee.

Scope and Intent

This Refund Policy applies to all purchases made on adacares.com and shipped within the United States. Adacares currently ships exclusively within the U.S., so all returns must originate from and be sent back to a U.S. address. By placing an order with us you agree to the process and conditions described below.

Eligibility for Returns

To be eligible, items must be:

• In the same condition you received them — unused, unworn, with original tags and original packaging.
• Free of marks, scents, skin oils, or any sign of wear.
• Accompanied by a receipt, order ID, or other proof of purchase.
• Requested within 30 days of the carrier's marked delivery date.

How to Start a Return

Returns are handled in two simple steps:

1. Return notification. Email info@adacares.com from the address used at checkout, with your order number (for example #1234) and a short reason for the return. If the item arrived damaged or defective, please attach clear photos at this step so we can move faster.
2. Return authorization. Within 1–2 business days we will review your request and reply with written authorization, the U.S. return address, and — when applicable — a prepaid shipping label or QR code. Items sent back without prior authorization cannot be accepted and will be returned to sender at the customer's expense.

Packaging and Shipping the Return

To protect your refund, please:

• Pack the item in its original packaging with all accessories, charging cables, manuals, and tags still attached.
• Place the original packaging inside a sturdy outer box — do not write on, tape, or label the product box itself.
• Include a copy of the return authorization email or a printed note with your order number inside the parcel.
• Use the prepaid label we send you, or — for change-of-mind returns — a trackable U.S. carrier (USPS, UPS, or FedEx). We strongly recommend keeping the tracking number until your refund is processed.

Return Costs

We split return shipping into two clear cases so you always know what to expect:

• Defective, damaged, or incorrect items — no cost to you. Adacares covers return postage with a prepaid label and refunds your order in full, including the original shipping if any was charged.
• Change of mind, wrong size, or no longer wanted — the customer is responsible for the actual cost of return shipping. We do not charge any restocking fee on any U.S. order, regardless of the reason for return.

Outbound Shipping Charges

Outbound shipping on every Adacares order is free across the United States, so there are no original delivery charges to refund. When a refund is approved, the amount returned matches the product total (plus any sales tax we collected at checkout) exactly.

Damaged Goods, Defective or Incorrect Items

Please inspect your order on arrival. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos of the product, the shipping box, and the shipping label. For damaged goods, Adacares covers all return postage with a prepaid label and will either reship the correct item, issue store credit, or refund you in full — your choice, at no extra cost.

If your package never arrives, contact us so we can open an investigation with the carrier. If the parcel cannot be located, we will offer a full refund or a free replacement — whichever you prefer.

Specific Return Conditions

• Change of mind: Return within 30 days of delivery in original, unused condition and original packaging. Customer pays return postage; refund issued once the item is received and inspected.
• Defective product: Contact us right away. Adacares covers return shipping with a prepaid U.S. label and provides a replacement or full refund.
• Incorrect product: If we shipped the wrong item, we arrange the return at no cost to you and rush the correct product out.
• Cancellation after order: Orders can be cancelled in full before they ship — see the Cancellation Period section below.
• Ship-back deadline: Once your return has been authorized, the item must be postmarked back to us within 14 days of that authorization email.

Non-Returnable Items

For hygiene, safety, and supplier reasons, certain items are not eligible for return:

• Anything tagged Final Sale at checkout or purchased during a clearance event.
• Wearable wellness devices that have already been worn, activated, or used.
• Products returned without their original packaging or accessories.
• Customised, monogrammed, or made-to-order pieces.

If you are unsure whether your item qualifies, feel free to reach out before shipping it back.

Exchanges

The quickest way to exchange an item is to return the original for a refund and place a new order once your return is accepted. This avoids stock holds and gets the new item moving right away.

Cancellation Period

You have a 24-hour cancellation period after checkout to request a full cancellation, provided the order has not yet entered our pick-and-pack queue. Cancellations requested inside this window are refunded in full to the original payment method. Past this cancellation period, the standard return process applies. Email info@adacares.com as soon as possible to request a cancellation.

Refund Processing Time

Once your returned item is received and inspected, we aim to process the refund within 5–7 business days. You will receive an email confirmation as soon as the refund is approved and initiated.

The refunded amount will then appear on your original payment method within 10 business days from approval. Please note that your bank or credit card provider may take additional time to post the refund to your account.

If it has been more than 15 business days since your return was approved and the refund has not landed, please contact us at info@adacares.com.

Refund Method

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund is issued back to the original payment method used at checkout — credit card, debit card, Shop Pay, PayPal, Apple Pay, or Google Pay — for the full amount you paid. We do not issue refunds to a different card or account, and we do not default to store credit unless you specifically request it. Any U.S. state or local sales tax we collected at checkout is refunded along with the product total, so the amount returned matches what you originally paid.

Missing or Stolen Deliveries

If the carrier has marked your parcel as delivered but it is nowhere in sight, take a quick look around the property, ask housemates or neighbors, and check with your local USPS, UPS, or FedEx office. Still empty-handed? Reach out within 14 days of the marked delivery date and we will open a carrier claim with you.

Your Statutory Rights

Everything above is offered on top of — never instead of — the protections you already have under U.S. federal and state consumer protection law. Nothing written here can override or waive a right that the law guarantees you.

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Adacares Customer Care

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