Shipping Policy

Our goal is a seamless, transparent shipping experience. Here are the details, straight to the point.

Shipping Range

• Countries: We ship exclusively within the United States — all 50 states, Washington D.C., and U.S. territories.
• International: Not available at this time.

Shipping Costs

• Within the United States: Free shipping on all orders.
• No hidden fees: All costs are clearly stated at checkout.
• Sales tax: All applicable state and local sales tax is included in the product price. Prices shown in U.S. dollars (USD).

Order Processing Time

• Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
• Last Order Time: 5:00 PM Eastern Time (ET).
• Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

• Estimated Delivery Time: 5–10 business days.
• Business Days: Shipments occur Monday to Friday, excluding U.S. federal holidays.
• Total Delivery Time: 6–12 business days from purchase (processing + transit).
• Notes: Delivery times are estimates and may vary due to weather, carrier delays, or remote addresses (Alaska, Hawaii, and U.S. territories may take longer).

Shipping Process

• Reliable Couriers: We ship via USPS, UPS, FedEx, or DHL — chosen based on your address and order size.
• Insured Shipments: All shipments are insured. Contact us in case of loss or damage in transit.
• Eco-Friendly Packaging: We use sustainable packaging materials wherever possible.

Tracking Instructions

• Tracking Information: After purchase, you'll receive an email with the carrier name and tracking number.
• Track Your Order: Follow your package any time on our Track Your Order page.
• Questions: Our support team is ready to help — email info@adacares.com.

Address Accuracy

• Please double-check your shipping address at checkout. Adacares is not responsible for orders delivered to incorrect addresses provided by the customer.
• Notice a mistake? Email info@adacares.com within 12 hours of placing your order and we'll do our best to update it before dispatch.

Missing, Lost, or Damaged Packages

• Missing Items: Report within 7 days of delivery to info@adacares.com and we'll send a replacement or issue a refund.
• Lost or Stolen: If tracking shows delivered but you didn't receive it, check with neighbors and your local carrier first. If confirmed lost or stolen, email us within 14 days of the expected delivery date.
• Damaged Packages: Send photos to info@adacares.com within 7 days of delivery and we'll make it right.

Contact Us

Customer service replies within 24 hours during business hours.